Hotel reservation

Company "Soleans service Lufthansa City Center" uses the leading international hotel reservation systems that give us incontestable advantages in working with your order. We have a direct access to more than 200.000 hotels all over the world. We also have direct contracts with leading international hotel chains that allows us to make efficient monitoring of prices and offer you the optimal variant of your accommodation by best prices. Directly in our office we issue you voucher which confirms your reservation and receipt of payment. This voucher should be shown on your arrival in the hotel.

Reservation/ Cancellation

Room reservations are commonly held by hotels until 6.00 p.m. on the day of arrival. In the event that a traveller arrives at the hotel past this time, the hotel or your Lufthansa City Center office should be notified, so that it can be ensured that your booking will remain active for your arrival. For a late arrival, the booking should be guaranteed with a credit card or with a direct billing confirmation.

Most hotels have a cancellation policy of 24 hours prior to arrival. If a cancellation is done past the cancellation deadline, the hotel may - as a general rule- charge a cancellation fee of one night's charge. It is recommended to make note of the cancellation number assigned by the hotel if a room reservation is cancelled.

During times of trade fairs, hotels usually charge higher room rates and also have stricter policies for booking changes and cancellations.

Rates

Hotel companies normally offer four different types of rates:

• Rack Rate: Rate offered to the client directly at the hotel
• Special Rate: Offer for defined times (weekend, summer etc.)
• Corporate Rate: Preferential rate for all travel agencies
• Preferred Rate: Rate specially negotiated via travel agency, hotel booking service or or a company.